Member since December 2017
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I had a good experience when I called them. Rebecca was polite and very efficient. I'm glad that they were willing to help over the phone and even matched the price of a flight that was displayed on another site.
I got an alert via email saying the price of a flight I was tracking had dropped. I went ahead and booked it with all my details and credit card info as well. As soon as my booking was complete the screen showed a higher rate. i was very upset because when I did a search again, it was still showing the discounted rate, so i called. "Andy" said that the price went up while I was making the booking. I told him it didnt as the rate was still showing on my screen. He then transfered me to "Paul" who guaranteed that I will get the discounted rate. Again he took all my info over the phone. He even took my credit card details. He then put me on hold and came back saying that the price has gone up and that he cannot give me the rate he promised. I was totally mad with these guys for 1) displaying fake rates on their website 2)promising to give the best rate and taking all my personal details 3) wasting over an hour of my time! "Paul" then said that he will need to talk to the airlines to see if they can give me the discounted rate. I told him that once I hangup nobody is going to call me back. He promised to call back in half an hour. Obviously he didnt! Very disappointed...
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