The platform is pro-seller and anti-buyer. I had an issue where the seller shipped a completely wrong item. Newegg sided with seller and denied my claim. Thanks Heavens that I had Paypal and my Visa credit card in between and they are still working on the case. The outcome is awaited but overall, Newegg did not own any responsibility and closed the case as such. Despite of me having provided with all relevant pictures (right of the time item was received). I will NEVER EVER buy stuff again from newegg.com.
Hello Prateek,
It is truly disheartening to hear about the trouble you have experienced in attempting to resolve this matter. I am terribly sorry to know that this has happened. Our records indicate that you have been in contact with Newegg via Reseller Ratings and a mutual agreement has been reached. Please do not hesitate to contact us back if you have any additional questions or concerns. You may follow this link to our site: https://goo.gl/s2YABE to find other means in which you may contact us!
Regards,
Liam [Newegg Support]