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Prashant P.

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Level 1 Contributor

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244

3 Reviews by Prashant

  • Saregamacaravan.us

11/22/20

This simple music player has frozen in less than two years and now plays the same music which I can no longer change in less than two years of intermittent use. I have used the reset button to no avail. The device is a very good idea very poorly executed.

  • Amazon

6/25/20

Every time you purchase a durable consumer item on Amazon (sandals, foot massagers, etc) within 24 hours you receive an e-mail from amazon asking you to buy more of the same based on your (most recent) purchase history.
For a leading tech firm it is quite bemusing to see how very primary the algorithm must be that it generates a mail asking you to buy that which you just did and probably received within the previous 24 hours, which you have barely used and which surely has not worn out to need replacement.
A recent order gave a different experience.
After the purchase of a rain jacket, and within 24 hours amazon sent a mail proposing a similar item (similar functionality and is $17 less expensive).
Curiously, this item was not proposed during the search that led to the purchase even after setting the filter to rank products from low price to high price.
An attempt to cancel the order received an e-mail response immediately saying it was too late and the only option was to return the item and purchase the lower priced one.
Two questions about the technology:
1. Why was the less expensive item not proposed during the original search?
2. Why was the lower priced item proposed in the immediate aftermath of placing the order?
It may be better to search, place an order and cancel it to await a lower priced proposal before finally concluding the transaction.
In engaging a chat session with customer service at amazon, this problem got escalated three levels before the person hid behind bureaucracy and rules instead of customer satisfaction. Amazon knows it is less expensive for them to make a gesture and credit the card or the account with the full or partial difference in the two prices. But bureaucracy rules and prefers to incur a bigger material cost by asking to return and re-purchase with zero explanation to the customer or satisfaction for the customer. Every start up reaches the point where they get so big that they resort to bureaucracy.

  • Eventbrite

8/30/18

In trying to get a refund from Eventbrite I discover that they are a scam operation even though their ticket says I can get a refund up to seven days before the event.
To get a refund I have to have an account where I can see my ticket.
To have an account I have to sign up.
To sign up I must have a password but which I do not have until I have an account.
So I must use forgot password which generates a mail from them.
Which comes with some delay and when I click the link even within a minute of receiving the mail I get a message on the log in page that says the password token has expired. I have gone through this cycle at least ten times!
So I will get my credit card to dispute the charge and so on.
And their website has no phone number to call or any chat or any e-mail to write to.

Prashant Has Earned 4 Votes

Prashant P.'s review of Eventbrite earned 4 Very Helpful votes

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