I booked a hotel in India during Feb 18th 2017 period and received email from Agoda stating I will have to relocate to whatever crappy hotels they are now suggesting because the hotel I reserved, is overbooked and I will not get more than 50% refund. This isn't my mistake to begin with. They stated within 3 days of booking I am eligible for only 50%. Though they informed me very late and I am not entitled for refund. Its there mistake to inform me late and so they should pay me in full. Very bad experience and would not recommend this site to anyone for booking. No customer care available internationally, only UK number.