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We were looking forward to a hen weekend in the summer of 2018. We paid our deposit only to be told(wrongly)that it had been double booked. There was a long delay in being reimbursed and many stressful emails and telephone calls later, we realised that we were left almost £80 out of pocket due to the euro conversion. We have had no apology for their mistake or any offer of a goodwill gesture of any sort. This is appalling customer service and homeaway can be sure that we will be spreading this message far and wide.
Praksha S.'s review of HomeAway earned 2 Very Helpful votes
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Management was rude and deserted her position and left friends in charge. She made jokes about...
