Pete N.

7/14/2017: Ms Rachael, Hands up to your folly and appreciations for reply. Let me give you the taste of your own medicine! Well does your company's policy/term says that the customer can be charged twice for the same service and product? I disputed the transaction because your honorable company charged two deductibles for a single claim. None of your managers clarified about it or acknowledged the mistake! That is why esurranty is a cheat! I disputed because your cheating and doing illegal transaction. I informed your managers and they did not take any action regarding my concern for more than 30 business days. I was hoping actions but i did not even get a single call or all my calls were ignored. You are just another virtual company with no physical presence that is why you did not reply in time or respond you any form of communication.

I ask you to reply my question with your guts if you can: Can you charge twice for a single product or service? IF happened by mistake, should you not apologize and refund the amount? Is it not cheating and illegal activity?

7/13/2017: Reply for Miss Rachel: Just letting you know- when i talked to your manager, he confirmed the cell phone imei had been black listed! He checked it when we were talking on phone! Secondly, i went to t-mobile and asked for document that you were asking which the employee were unaware of! Thirdly, i produced the detailed police report which stated every details of electronics i lost and money i lost when i got robbed! So what more authenticity do you expect! The phone imei was blacklisted, the police report was furnished! I was already in such a grave mental trauma, being robbed at gun point and all you did was very unethical business! You charged my two credit cards for a single claim and its deductible! Answer me how can you charge my card when i did not authorized? I did authrized you to charge deductible and signed the paper at the time of claim filing. But how can you charge other one! That is why you guys are fradulent! You misused my credit card information to make illegal charge! Do you have answer for that? Also, I asked your incompetent manager about how do I get carrier notice showing that you reported your device lost/stolen to your carrier? He never gave me the clear answer. I still have email correspondence, where I asked MR Lewis if I were missing any of the documents several times (not once, not twice... numerous times), Mr Lewis would not mention about that or helped me to get that carrier notice. All he did was ignored my call and emails. I had to email 5 times to get a single reply from your honorable manager. Regarding the phone calls, I might have called him 100 times and he did not bother to reply a single time. I also left voice messages with my name number policy number, I never got a call back! I am questioning you and disputing you not only in single issue for sevral issues and it is not me but I can see other fellow friends had encountered the same problem. I hopoe you can Clarify and address the issues I just raised against you with solid proof and reasoning

Your staff told me since I filed for fraudulent charge which I did because it was the case of fraud for one of the credit card, the claim can not go forward! Hence after that I filed for another fraudulent charge with next credit card which I agreed to pay for the deductible because you guys left me with no choice. I was sure you would not replace my iPhone as well as charge two deductibles.

I would like to start the review with a very negative feed back. This company never replies your calls. They occasionally reply the emails but that does not help all the time when you are really already frustrated. I filed for the claim but the claim manager never gave me accurate answers for the status of my claim. The guy would say the case has been forwarded to underwriting department for weeks and months.

The claim manager would yell at you for calling his business number and would threaten the customer that he will not even consider the case number to be investigated. I truly believe they do not want the customer to have their replacement phone after lost or theft! They charge you the insurance premium as well as deductible but would not replace the phone! I lost my phone after buying the insurance from this company. Now they will not return my replacement or my insurance premium fee. So, basically I am paying the insurance premium of my phone that does not exist or is lost. Is it fair? I am tired of their behavior because they blocked my number. They would not reply my email. They are cheap company with insufficient resources and who do not value the customer who are already enrolled but always trying to get people buy their policy. It is not worth spending time and money on this fraudulent company. BE AWARE of this BOGUS Company!