Cherly C.

I placed an order over a month ago from this company, and the order never arrived. I signed the claim forms three times and tried messaging them to get either replacement or refund. Any package in my building is delivered to Luxer One locker system with a photo of the box and pin to pick up. There were no deliveries from them that day per DHL record assigned to my Luxer One. Keep in my mind that emailing them takes almost a week to respond with some B. S. excuses. After four months, the horrible customer service told me to file a missing package which would take another week or 2 because they refused to send me a refund or replacement. After a month dealing with this disgusting company, I finally got my money back because I filed the damn missing package before they told me. Imagine if I don't do that earlier. I WILL NEVER BUY FROM THIS HORRIBLE DISGUSTING COMPANY WHO WILL TAKE YOUR MONEY HOSTAGE AND BLAMED CUSTOMER. STAY AWAY!

I purchased $25 for TWO SNOW TUBING Tickets for Montage Resort. The voucher stated that it expires on March 31,2017. I went there over the weekend and the resort was still open. However, they closed the tubing early when we got there. I spoke with the GM there and they told they cant refund me since I bought it from a third party, which was Certifikid. I emailed them and they replied "We have spoken to the vendor regarding the early closure and they will honor your voucher for next season so you may use it then once they reopen". Unfortunately, we do not have the means to go back and forth easily when the place is 4hrs away! Nor we plan to go there ever again after this experience. I emailed the vendor asking for refund to no avail. Even though its a small amount, my hard earned did not deserve to be cheated on. Their customer service just keeps dodging and not helpful at all. Buyers beware of this merchant!