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P P.

Contributor Level

Total Points
82

1 Review by P

  • BikeBandit

9/24/20

I have been a BikeBandit customer for several years only because it is sometimes more convenient to order online. I am officially no longer a customer due to there repeated horrible customer service. They are glad to take your order and money and never send the parts. Eventually they will simply refund on a part they can't get without any explanation or apology leaving the customer with wasted time. My latest experience with them is waiting for a parts order for 3 months that they said could take up to 2 to 3 weeks due to COVID. When I (finally) was able to get through to them (over chat), they agreed to send a partial order since some of the parts were sitting in their warehouse. What! I agreed and guess what... still no parts or correspondence. I contacted them again to request a manager and was told to just call their phone number on the website. They obviously do not value customers or give customer concerns any consideration.

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