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Porter L.

  • 1 Review
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Experience: Business, Law & Government

Member since January 2021

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1 Review by Porter

1/18/21

Do not use this company for tax filing purposes. First of all, I'll preface this by letting you know that there is a reason this company does not offer a contact number for customer service. There is literally no way to reach Etax.com, if you have problems and wish to speak with a representative in person. We have concluded that this is a matter of convenience for them and purely intentional.) Etax.com makes claims and assures the customer that particular services are offered for reasonable prices, but when the time comes to file, Etax.com takes the money but then runs when there is an issue that needs a resolution. When we attempted to file our taxes, there was an issue, and when we tried multiple times to receive assistance, we continued to see illuminated messages from different agents, who directed us to our personal inbox (there we were to receive assistance). Nothing happened. Etax.com neither contacted us via personal message box, nor helped us at any point afterwards, so we had to find a different tax filing company and ultimately paid twice to file our taxes. When we addressed this with Etax.com, they ignored us and failed to offer a refund (despite the fact that issues on their site caused us to almost miss the deadline.) The real issue here is that this company misrepresented their service, so when the actual return was not filed legitimately, and was rejected (due to the negligence of Etax.com), we had to go elsewhere. Hindsight is 20/20. Had we only known, we could have saved ourselves hours of time, wasted money and an endless headache with this company thereafter. This company is clearly a scam. They will take your money and run, and when you attempt to resolve issues with them (rightfully so), they ignore and shun you.

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