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I have to say I can't stop crying because I lost 259 dollars from this fraudulent company. I bought a pair and it was left at my door but it was STOLEN! I set up a FedEx claim and instead of going through that thy Sent me another pair. FINE! I said thank you! Then my STUPID brother in law stayed over my house for a week and I guess called himself cleaning and he THREW AWAY THE FED EX ENVELOPE WITH MY TICKETS IN THEM! I cried and cried just ANGRY! So I called seat geek and FIRST told them to VOID the second pair of tickets and then pled with them that they give me another pair of tickets or to refund my money. And they SAID NO! In fact they said to CONTACT THE PERSON THAT HAS MY TICKETS AND ASK FOR THEM BACK! SERIOUSLY?! If I knew who had my tickets why would I be contacting you?!? Going back and forth again crying and pleading they said there was nothing they could do! I'm hurt and didn't get to see the concert and lost my money! All because they SUCK AT CUSTOMER SERVICE! I will NEVER BUY FROM THEM AND I WILL MAKE SURE NO ONE ELSE DOES EITHER!
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I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise...
Hi Porsha, we are sorry again for what happened. Please know that the ability to have tickets re-issued is not a choice made by SeatGeek, but by the box office of the venue. In this situation, the tickets had been re-issued once for the lost package, but unfortunately the box office refused to re-issue the tickets the second time when they'd been thrown away. We sincerely are sorry, but as stated in our Terms of Use, we don't have the ability to issue refunds in situations such as this. Please feel free to follow up with us via email if you have any other concerns to hi@seatgeek.com, our support team would be more than happy to answer any further questions you have.