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Pooja S.

Contributor Level

Total Points
80

1 Review by Pooja

  • Popreal

7/11/18

More than two months back we ordered Mommy & Baby dress as we had a birthday party scheduled, We ordered 3 weeks beforehand, delivery date said 3 to 7 working days. It did not arrive till the date & they said due to heavy demand that particular dress is out of stock & shall refund the money. Till date no money has arrived back & everytime we write them this is the reply we get:- same customised reply.

Dear customer,
Thanks for your Email.
We apologize for any inconvenience caused to you.
I have checked the refund, there is something wrong with our financial account, we just fixed it.
But we lost all the refund record and need to resubmit the refund request to our financial department.
And the colleagues in the financial department are arranging the refund for the customers one by one.
We are really sorry for this again and we will refund you within next 20--30 days.
I know you waited for long time and i can understand your feeling, i am so sorry for that again.
I will try my best to take care the refund procedure.
Please don't worry and wait for more days, i can guarantee you will get your refund.
We will send you an e-mail once being completed.
Have a nice day.

Best regards,

Julia
Customer Service Team
www.popreal.com

Lets wait & see. If this company is genuine, I shall definately apologise.

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Maggie Q. – Popreal Rep

Dear Customer,
We're so sorry for the inconvenience to you.
Could you please offer us your order ID or register email address from our website, so that we can help you asap?
Thank you.
Popreal

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