pooja k.

The gift items published on the site appear very good and ideal for gifts for special occasions. I had ordered their 'Tower of Treats Signature Gift' for my brother in Canada, which was supposed to be delivered in a weeks time. After 2 weeks the FedEx status showed 'In Transit' i had to contact the customer services, they were quick in responding via email, but they had no clue as to what had happened to the package, they offered to compensate by giving a replacement only to be told a day later that the particular package has been excluded from shipping to Canada! What! I mean it just happened instantly in one day? The exclusion! They also told me the package wasnt delivered since the recipient wasnt at home to accept the delivery... which was such a lie, there was no attempt made for the delivery. In all this mess my brothers birthday was long gone and there was not point sending him any other gift so late in the day! Such a fiasco. Please avoid them! The irony being all their emails have the signature."Customer satisfaction is very important to us"!