Besthairbuy is extremely profession, my bundles are extremely soft, she understood my frustrations with another company and made sure she dealt with me delicately! I received my order fast, I am in Canada I ordered Sunday and got it today ( Wednesday) and questions you have direct it to them and they will respond! I shall upload photos of my hair once I get it installed for my aunts wedding thank you very much! Hair true to length bundles thick and full fast shipping!