Polly M.

I have never been so upset as our experience with this ap! We booked an apartment in Dijon (38 Rue Jeannin - do NOT go!)
We arrived after a 12 hour drive with a baby and a young child. Called the number of the contact to let us in. She said she needed me to text the address as she couldn't hear. Fine. Text it - nothing. Gave her half hour nothing. Called her, no answer. Stood outside the apartment- no one. Baby screaming, child exhausted and hungry (we'd bought food to cook there!) called hundreds of time, no answer. Called off a phone in another hotel as we were desperate and she answered and said she couldn't speak English - even though she did before! Then she said she didn't work for the owner of the apartment any more - even though earlier in the day she told me she did and asked me to text address! Then followed the most stressful night as we had nowhere to stay, had driven from the south of England with two kids who would not get back in the car! We'd had our money stolen from these disgusting liars and no hotel in Dijon had a space as it was now 9pm! I have never known anything so unkind and disgusting as this in my life! We were all upset but the woman knew we had a one year old with us!
I will be taking this further!