Polly B.

I have been skipping religiously for the last 6 months, until I went on holiday last week. I came back to £44 deducted from my account.

I was then stuck on the phone for 40 minutes to two different American ladies (they sounded the same & almost robotic?!) for them to finally agree to credit my money back after explaining that it was my 'first time' of forgetting to skip. Excuse me?! I am pretty sure this is MY money and you have no right to take £44 from my account when I certainly do not plan on spending it with you. However this takes up to 8 days (great). I'm wondering whether it'll even arrive!