POLLYANNA B.

DO NOT BUY FROM POWERHOUSE FITNESS EVER. If i could rate zero stars I would. I certainly will not be going anywhere near this company once my order has finally been received and I receive some part refund for the terrible service this company has given.

Their communication and customer service is terrible. After ordering with a confirmed 5-10 working days delivery, I am now on working day number 16 without any communication at all from Powerhouse Fitness. Today I was suppose to receive my order, finally, a email came from DPD, but on contacting DPD to ask where my order was, they confirmed they have not yet received it from Powerhouse Fitness. No matter via email or chat I am getting no response - by turning their phone lines off and giving ridiculous wait times for a response to an email they are really doing themselves no favours. Communication is key to ensure your customers are understandin and not raging.

Still no response to my first email which was sent on the 2nd of April, depsite again more lies they get back to you within 3-5 working days... on further communication, they have now changed to 5-10 working days TO RESPOND TO AN EMAIL without informing anyone or getting back to people in that time. I have now been waiting over an hour on their live chat despite telling me it approx a 10minute wait. THIS COMPANY IS AWFUL AND AVOID AT ALL COSTS.