The service is fine but the membership fee is not clear and difficult to, "decode", at best. A free membership for one week is the offer. Three free documents, as part of the free for one week offer, is VERY hard to find and there is no clear indication of a charge if you exceed the three free documents.
I started my journey on the site to create a single document. When I started to create a second document a screen appeared that required entry of credit card data before I was allowed to proceed. Seems to me if three free document are offered the credit card should not enter into the equation until you start the fourth document. That should have been a clue that something was not quite what was being offered.
After seeing a $39.95 on my credit card statement I contacted a Rocket Lawyer associate to ask about the charge for the free one week opportunity. After trading several emails I finally found a very unclear and carefully worded explanation of what might happen if you use the free for one week service and create more than three documents.
I appreciated the opportunity to create the required legal documents but the lack of clarity about the payment was quite frustrating. The old saying, "if it seems to be too good to be true", it probably is. My advice to the folks at Rocket Lawyer would be to clearly state what the cost really will be. Be clear, be up front and put it on the front page so folks won't be misled. Due to the number of very poor reviews on this site I guess many others have had the same or similar experiences. Do a better job Rocket Lawyer and be very clear. Nuff sed.
Hey Po,
We're so sorry for your situation and we have directly messaged you here on SiteJabber to get a better resolution for you.