PM M.

I recently returned to using Facebook more after a long time (years) of not using it due to privacy concerns. I added extra security measures only for it to be hacked yesterday, July 27,2021 by a user with the name 'Josep Reyes'. I tried to authenticate a different way as it suggested. I uploaded my i.d.
Facebooks says no one will get around to reviewing my submission for at least 48 hours. After submission I received no confirmation email or text to any of my contact details that was still properly associated with my account. It could be floating around in cyberspace or that hacked as well. Facebook has no live customer service *******800, this I discovered today after reading their "Help" Center's webpage which provided no guidance for my particular circumstance. In order for you to enable or disable 2 step authentication you have to be logged in. You can't log in if your account has been hacked by stalker/complete stranger, associated now with someone else's email address and profile. I filed a police report. I emailed the police report details to *******@facebook.com. Facebook was not helpful at all. They have made no contact with me regarding my identity theft on their social media platform.
Patricia M. Muhammad

I have tried to edit my profile information for nearly three days now. I followed the instructions after signing in. It never generated the promised email. I have two open tickets. The issue is still not resolved:
[#ZMJ-965-*******]: change of profile information for website.