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PMaureen R.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Home & Garden

Member since January 2021

  • Review

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    9

Review Distribution

1 Review by PMaureen

1/22/21

Do NOT and I warn DO NOT buy from this company. It is a 5-person run small company and they have the WORST and most UNPROFESSIONAL Customer service! If you but and need to return an item or track your purchase, you will not get through on the phone and they will not return emails. I had purchased over $1k worth of products for a Christmas gift for my mother. When the items finally arrived, the products were cheaply made and not of the same quality as the photos. So, we returned the items (at our own expense). The terms and conditions said to email them for a return shipping label and no one responded to my email. Therefore, to meet the return timeframe in order to get a full refund, we returned the items out of pocket at a cost of $113.00. I have spent almost 4 weeks to get the refund owed after I had confirmation the items were received by the warehouse. However, the customer service manager "Sarah" failed to return my emails or phone calls. So, I filed a credit card dispute with my bank. I will NEVER shop here again and warn you if you are thinking about it, DON'T! Horrible experience!

Tip for consumers:
Don’t buy here!!

Products used:
Bedding and curtains

Service
Value
Shipping
Returns
Quality

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Pmaureen R.'s review of Touch of Class earned a Very Helpful vote

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