I have updated some details on my account over 3 times, but their "system" has been unable to effect my new address. After been promised this will be amended. I have been unfortunate to chat with the same staff who has advised me to cancel my orders, then call back and then abruptly ended the chats.
The customer service have no idea how to deal with this technicality so after cancelling my current order, I will have to close the account.
Horrible Company.