This has been the worst business transaction and I will file it under two words "Unethical" and "Extortion"
I have been trying to cancel a trip to the Netherlands in the Fall of 2020 since March 2020. I have emailed them and they respond acknowledging what I want to do and advise that I call them. I call them and they do not answer and there is NO OPTION to leave a voicemail. They have the gall to send me an invoice in June to pay the balance of the trip! This organization needs to be investigated. 1) We currently cannot travel to Europe due to Covid-19,2) I gave more than four months notice of my desire to cancel. 2) They refuse to give back the $250 payment I made AND want me to pay for the trip in full by July 2! Road Scholar NO MORE!
We are sorry that you have been unable to reach us by phone. We are experiencing higher than normal call and email volume during these unusual times. We want to talk with you and regret that unusual call demand has kept us from speaking with you. A Road Scholar representative will contact you shortly. We appreciate your understanding and patience. Your friends at Road Scholar.