P J.

Product is 50/50. Returns can take FOREVER. I once had a return take 3 months. Now I always take pics and get a receipt when I drop off returns. I haven't had much issue until my last 2 purchases and I purchase 5-10 times a year for the last 5-6 years. Customer service had POOR attitude, were very slow at responding in live chat and not helpful at all. It was obvious they are running on scripts.

I used a coupon code and it went through fine when I completed the order, but they charged me full price. Instead of issuing me a credit for the difference they told me to repurchase and use the coupon code and then return the order. So basically, I will have $202 tied up for the next month or two. One live customer service person abruptly passed me to someone else that was even more stern, and he refused to escalate my problem to the specialist team (who the first person said they would fwd my request to) and then quickly closed the chat.

They DO NOT care about the customer anymore. They even asked me if I had screenshots of my purchase with the discount. Who does that? Well, I guess if I ever shop their again, I will take screen shots of my purchase.

It's extremely sad when you have to take pictures and get proof to return AND purchase things.