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Pissed o.

Contributor Level

Total Points
80

1 Review by Pissed

  • Zara

11/2/17

A few weeks ago I spent just 900 dollars in Zaras for the fall/ winter season. It's been an unusually warm fall, so I haven't been able to wear all my sweaters. Anyways, A few days ago I went to go put on one of the sweaters that I purchased and noticed a huge mark along the front of the sweater. Very noticeable. So, I went to the store to exchange my unworn a sweater. NEVER worn and tags still attached. When I went to return it, I had l the receipt and the manager said because it was outside the 30 day exchange or return period I could not exchange it for another undamaged sweater. Now keep in mind they still had the exact same sweater in my size in the store and they still refused to exchange it or give me a store credit. Never once did I asked to return it. Only exchange it, I still wanted the sweater. Instead she gave me head office number. When I called that number they told me they were going to email instructions to put in a claim to have my sweater exchanged. I waited and waited and wait. Never got an email. So I called back and the lady advise it can take up to two hours to receive their emails. Ok... next day no email so I called again... long story short finally filed my report with pictures of the damage in the sweater, pictures of the tag attached to the sweater and picture of the receipt. They did call me back a week later, to advised it was declined. Why. No idea the girl on phone did know. Only that it was declined. Ps. I was trying to exchange the sweater on day 31,1 day Late. They just lost me and my family as customers.

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