Pissed C.

Placed order with company. 7 days later it still had not shipped. Called to check status of order and rep was rude and hung up on me. Finally just requested to cancel order. Was told that I still have to pay shipping and a restock fee although items never shipped. I want my FULL refund for items that I did not receive.
Nowhere on the website does it say a restocking fee will be added to cancel an order nor does it say customer will be charged shipping on an order that hasn't shipped. Yes I was upset and after repeatedly asking to be transferred I told the rep to shut up and not talk to me. However as a customer if I ask to be transferred, the rep should do just that.
Furthermore, when I asked for contact information for the corporate office I did not receive it. Nor did I receive contact information for Mr. Proctor as requested. They want to point out that I was verbally abusive, well I am the customer. What about the reps that raised their voice to me, repeatedly got smart with me, and hung up on me. SO YES I was upset. I told a rep to shut up because he continued to raise his voice to me even after I requested to be transferred. If they want customers to treat them with respect, maybe they should try doing the same. And if they want to try to keep money that they aren't owed, maybe they should put that on their website. This company is nothing but a rip off. Glad to never do business with them again. It was my first and last time placing an order with this company. Rest assured I will stick with what I have been doing for the last 5 plus years.