Pisces O.

Worse Customer Service Experience EVER! STORE 6530 Rosenburg, Texas
Placed an order online with another store 6561 (Grand Parkway) because it showed that they have the order in their inventory. Scheduled and paid for a 2 days delivery. On day of delivery, called the store and was told Store 6530 (Rosenburg) was the store that would be doing the final delivery. Called this store and the Manager stated there was nothing she could do about my order since it has been rescheduled for the next day and I was just calling at 4pm. Told her I place the order early online (2 days) prior and only called since I didn't get any delivery update from them so It was not like I was just calling at 4pm given the fact I had already scheduled my vendors that would be using the inventory to work on my project for the next day at 8am. Did care a bit. Asked why I was not called to be updated on this delay, NO Responses. Asked to given a window when the delivery will be done, stated between 6am to 8pm. Asked if She could confirm an opening between 6am to 8am, she said NO!. Told her I would call Corporate and give reviews on all social media about this bad experience I just had with them and hung up. So long story short, I didn't get my order per the scheduled date. If you place an order online with this or ANY HOME DEPOT store, start calling them ASAP just to ensure that your order is truly available in their store (they don't update their inventory rightly per my conversation with the Corporate office), ensure you go pick up rather than schedule for them to deliver cos they don't have the trucks or flat beds, and also their customer service SUCKS!
They cannot help nor are they bother to help resolve your issues.
Its a SHAME you make your customer believe they are getting the right services they paid for!

**Update*** Next Day
I was called that my items was on the way for delivery.
Delivery guy was given only 20 of my 60 rebars ordered. Said they told him it was 60. We both took pictures and I called back the store, they kept me on hold for 27 mins only to be told they will start processing my 40 items to be delivered the next day. What is wrong with this store!

Later called and request for my refund, was told i will be called with the refund info.
A guy call from another Home Depot store (completely different and not close to my home) and stated i needed to come to his store to swipe my card in order to get my refund. Asked him how his store got involved since i had nothing to do with his store, he stated they must had wrongly called his store instead of the initial store the order identified when i made my payment that it was the Rosenburg's store's mistake.
Told him the same way someone mistook my 60 items delivery as a 20. When will they learn. Their attention to details is sad... Told him I refuse to go into a store for a refund for an online purchase and that they all (making a total of 4 home depot store Grand Parkway, Kings Bridge, Rosenburg and now Katy) should fix their issues and refund my money.

I AM TOTALLY DONE WITH HOME DEPOT... THIS IS A BIG SHAME ON YOU GUYS! YOU ALL DROPPED THE BALL.

Corporate need to ensure they have the right people working for them