Pippit C.

I just got off the phone a little while ago with some outsourced Indian customer service guy because I'd upgraded my Internet Connectivity in November because the regular android phone they provided me is so slow and crappy I hate using it, and all the correspondence I've received regarding the upgrade clearly states that the government subsidized upgraded service INCLUDES a new Smartphone, and yet I've not received one a whole month later! This guy acted smug, stating that is for new customers only" and said in 7 days I'd "get an update" from their "legal department" as if this "legal department" had a leg to stand on (which they don't). This is clear-cut breach of contract. Nowhere in the numerous marketing mailings previous, nor the two letters I received AFTER I upgraded did it state this is for new customers only. I did say to him that if people were to file a class-action suit Assurance Wireless would lose, and that I'm sure I'm not the only customer who has noticed this bait and switch they are trying to pull off. I said it would be best if they just honor the promise they made in writing numerous times than to suffer the humiliation of having the government conduct a probe and rescind the funds from them and possible legal action from customers. I told him that maybe some customers would fall for his lame excuse, but not me, as I know enough about the law to understand that they are false advertising and breaching an agreement. Attached are two letters I received both dated November 20th promising the new smartphone as part of the new upgraded package. One letter even goes so far as to remind me to activate the "new Smartphone" when I receive it and tells me instructions for how to set it up.

I think we all should call our members of Congress and report this, and file an official complaint with the Federal Trade Commission and the FCC (Federal Communications Commission).

I'd be happy to go with another company that does honor their agreements and have the government do a chargeback of all the funding they issued Assurance Wireless.

They couldn't deliver a simple food order after 2 tries; first told me that tomatillos were "not available" on the only delivery slot they'd give me, and would be removed even though they were in stock, so left in my cart. Then when not delivered Sunday 1/16/22 8-10 PM and the customer service rep was rescheduling for today 1/18/22 for 3-5 PM more things items I paid for given to someone else and now out of stock so she refunded those items, then they skipped my delivery for today too, rep could not reschedule delivery a 3rd time, no way to contact warehouse, no last names given, no complaint ticket number, no assurance that any manager will get to the root of the problem, fix it or get back to you. 3-5 business days to get refund and MORE things are now out of stock in addition to my other stuff now up for grabs. So now my whole $71.00 is tied up in two-part refunds AND I don't have any of my food. I am homebound and have to buy my food this way. When you're disabled their failure to deliver is not an "inconvenience" but extreme hardship! All wronged customers should file a complaint with the FTC here; https://reportfraud.ftc.gov/#/assistant