Piotr U.

Very poor customer service experience. Rock bottom client care, I would say (comparing to other vendors). I have never received an email with the order confirmation, despite 4 conversations with Customer Service and my request to forward it to me. Mistakes in documents delayed dispatch from the warehouse by 4 days. Delivery is already late by 5 days, and I just received a call from the courier company regarding mistakes in documentation and duties/customs - unbelievable! Note, that I already covered all customs and fees when I paid GoPro for the purchase.
Customer service chat works only sporadically and disconnects, callbacks are delayed by days, and representatives, however well-intended, are completely ignorant about the matter. So the conversation is always starting from the beginning and goes circular. Promises are made, and not delivered. I demanded te refund of the express delivery charges, as this saga is no way the "express" experience. I will see if the refund arrives, and if it does not, I will dispute the fee through the PayPal dispute center. Do not buy GoPro online, they do not know what they are doing in the online world. Buy comfortably from your local retailer. If you ever need GoPro's customer service - you will be left in the darkness... As I am.