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Piet K.

  • 2 Reviews
  • 1 Helpful Vote
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Experience: Travel

Member since June 2019

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2 Reviews by Piet


I am in Lisbon an hour and a half earlier than I thought. They don't give me my rental car because I am too early, but if I take an extra insurance they will do!. So the rental cowboys always try to make money with something. Is it not with the return it is with the pic k-up. So they don't care about their customer service. I will wait. Strange, because they do not return any money if you bring the car a few hours earlier back!


A few weeks ago I already posted this review. Surprice Car Rental has responded to this, but unfortunately no further action has been taken. That's why I advise everyone not to rent a car here. They have low prices but make money with "old damages"!
I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards,

Contractnr: SCR365522

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