Pierre R.

I bought a phone on their website back in January 2016. I received it after 5-6 weeks. The phone was defective and I never could have it worked properly.

I opened several tickets with them to finally have to send the phone back for a replacement. I paid shipping back and after 3 months without news, I am told that the package never arrive to them!

I sent the phone via regular mail as they told me (they tell you that a fast courrier like FedEx, dicom or DHL will cause problem with their customs...) so I did exactly what they told me. It seems that the package has been lost on its way... VERY STRANGE to me...

It looks like a scam to me because with regular shipping, there is NO WAY of having a tracking number since China post doesn't give the service. They tell you that the package never arrived at destination and you have no way of proving it. I should have used a fast courier so at least could have insurance and tracking.

They offered a refund of $90 to end the case... I initially paid $192 for the phone + $30 shipping... On top of that, I lost 6 months waiting for a phone that never worked / arrived...

I will never buy from them again. POOR SERVICE!