phyllis k.

I've been with them for almost 20 years, through all kinds of changes and glitches. I've only had one issue and that was because, and they tell you, some restrictions may apply, I used a coupon with the 20 % back and JC pennys didnt allow that, but Macys did as well as others, and I've more than made up for my member ship cost. You must make sure you click through their site, and if you take awhile it times out, so to be safe I reclick through before checking out. They are easy to to work with. If your credit card was charged for a monthly fee its because you signed up for it some how. Its not a scam if you give it time, you will see. The only other complaint I have is I reached my limit of $500 in shipping refunds and they didnt tell me, as I continued to send in claims they wouldnt pay. (I use to have to mail them in, now you can email your receipt, so much easier), but I know to check once in while what my total is. If i found a lower price, they have given me the difference, they pay to have my returns sent back with their easy prepaid labels that I can just print off. I think their customer service needs alittle work though. But I highly recommend them.