PHYLLIS C.

Do not buy anything if there is even a small chance you want to change/return it. Firstly, the overall standard of delivery has dropped significantly but prices have gone UP and it takes longer. I have had items delivered so creased that i couldn´t wear them without heavy ironing or washing first. But this complaint is about their ´returns´ policy. So after ordering and waiting 2 weeks i got my delivery. Bag was a state as usual, items thrown in. No protective packaging. I needed to return 4 of the items worth 42.50 pounds in total. Initially, Borderfree valued my 4 items at 16 euros,
I don; t know how where they got that figure from. They said because their minimum returns cost is 19 euros i would need to pay them an extra 3 euros. And i would receive no actual refund of the goods because the cost of returning was more than the value of the items. When i complained that the value was incorrect and waited another 5 days for the reply they agreed the value of items was actually 42.50 and now it would cost 25.83 pounds to process the refund. Details below
Return Credits
Item Subtotal: GBP 42.50
Original Shipping: GBP 0.00
VAT: GBP 8.81
Total Credits: GBP 51.31
Return Charges
Original Domestic Tax Deduction: - GBP 7.07
Original Order Discount: GBP 0.00
Return Shipping: - GBP 18.41
Total Charges: - GBP 25.48
Total Refund: GBP 25.83

That's roughly 40% in costs just return the items. Something is wrong here. As well as a diabolical delivery service your own ASda customers service washes it hands of complaints by not answering queries just passing the buck back to borderfree. So you cannot actually complain to ASDA.
It is ridiculous and makes refunding items virtually impossible for us overseas. Why would we buy these hiked costs?
SHAME on you Asda. Is this part of your policy to manage out overseas customers? It is working!