Phoebe W.

While on the Shiseido's website says Friends and Family 20% (once a year offer) that requires your email address to get exclusive code, Nordstrom is considered this as a private sales due to a email address required to get a promo code, so Nordstrom not honored the price adjustment. Good to know and feeling cheated

I've never received my package yet the tracking number says delivered. I got no refund from the USPS because the item was not insured. Called the customer service representative on 10. 5. 2015 and the rep was a lady and never told me her name! She was said I didn't picked the shipping with insurance, and she said I should. Now my $70 was paid for nothing. Seriously! Elitedepot, that's your customer service! When I asked for her name, she said that's personal and no one ever asked her that. So I don't even know who am I speaking with. I asked if there's anyone else that I could speak with or is there a manager that I can talk to. She said no!

This is my second time order from this website, first time was couple years ago!

Be aware! Do not order from this website, they just rip you off. And I have to pay for some else's mistake!