Phoebe r.

PLEASE PLEASE do not spend any money on this website. I ordered a wig, it came and it was ridiculous, almost laughably bad. It was thin at the back and just totally unwearable. Looked nothing like the photo. So decided to return, obviously. Read some reviews saying they've made their returns really difficult (probably because they know their products are absolute trash). So before you return anything you have to do this weird back-and-forth messenger-style chat' with a member of their customer service' team explaining exactly why you want to return it, plus include images. This is absolutely ludicrous, JUST LET ME RETURN MY ITEM! So anyway they send you a return address and ask you to pay to have the package shipped, but they STILL MIGHT NOT ACCEPT YOUR RETURN! They want to inspect it in person'. The absolute audacity of this company. They send you terrible products that look nothing like the picture, interrogate you when you ask to return them, ask you to pay to send them back, only for them to still possibly reject the item and keep your money.
I sent the wig back in January and I've heard nothing from them since, so I'm guessing they rejected my item - I'm honestly not sure, I'm bored of dealing with them.
It looks like cheap fancy dress, I wouldn't even go out on Halloween in it.
Again AVOID THIS WEBSITE AT ALL COSTS! This is my second review, I wrote one when I first received my item around Christmas time. It's now April and there's no sign of my refund.