Today 7/11/2016, I made the mistake of visiting Sears Automotive Center, located at: 347 Westshore Plaza Mall Tampa, FL 33609.
I bought all 4 of my tires at this location, and was told that I could get the pressure in my tires checked for Free at any time.
So, I attempted to do so because it was needed.
Usually, I get decent service and this has never been a problem in the past. Today, for some strange reason, it was.
I simply walked in, asked to have my tire pressure checked, and one of the two Service Managers at the front desk asked me to pull up to one of the ports, and assured me that someone would assist.
I pulled up, and saw the Service Manager seemingly asking one of the guys to help me. I ended up sitting in my Jeep, waiting for about 15-20 minutes, while he and their other so-called mechanics/technicians completely ignored me!
The one who was supposed to help, had the nerve to actually look at me, then began to throw his hands up in the air constantly, and mouth words. He was acting as if he was annoyed and almost seemed to be having a tantrum/fit! Pretty much, behaving like a child and being very unprofessional.
I got out of my vehicle, walked back in, and made the Service Advisor aware of how long I had been waiting for assistance. Also, I let him know that I originally bought my tires there, and wondered what the problem was.
From there, the Service Manager walked back outside and seemed to be reprimanding the idiot for refusing to do his job. Still, nothing was resolved, because he never attempted to help me. He just continued behaving like a 2 year old who was having a bad day!
Eventually, the Service Advisor had to find another mechanic to finally agree to check my tires. WOW!
Although the Service Advisor seemed to try and rectify the situation, and the other mechanic had a better attitude, there was no apology issued from anyone afterwards!! Just a wave, letting me know my tires had been checked.
Maybe my experience would've been better, if I had been a young blonde or brunette, blue eyed caucasian female, instead of being a young, African American Lady.
Sears only wants money! After that, you get extremely poor service!
Now, I understand why so many people have written negative reviews about Sears Automotive Center. The location I visited is one of the absolute worst and I will never return there again!!!
For those of you who live in Tampa, FL or surrounding areas, PLEASE DO NOT TAKE YOUR VEHICLE TO SEARS AUTOMOTIVE CENTER AT WESTSHORE PLAZA!
Address: 347 Westshore Plz Mall
Tampa, FL 33609
Store # 2765
Manager: Roger Hanson