Phoebe D.

Really disappointed at my experience with PB. Like many people, I signed up for their 7 day free trial. On the last day I had put a reminder to cancel my membership (with 9 hours to spare), but was told I couldn't cancel my membership as payment was in process. Payment has also been attempted before the 7 day free trial was up. The customer service is terrible and I got auto responses which were clearly copied.

This is a service to help people find work, so presumably a lot of people that use the service are unemployed or new to the industry, so it feels like they're really preying on the vulnerable here.

Now I'm tied into a year long subscription for a pretty bog-standard service.