phil s.

I'm sad to read these reviews, I wished I would have before I placed an order. I ordered a fleece blanket as a secret Santa gift for our office receptionist who brings her lovable little dog Wendell into the office on a regular basis. I ordered it November 27th thinking I would be way out in front of it, but here it is January 28th and still nothing. Not only that, they stopped responding to my emails (it took them over a week to respond to the first one), and my order number is no longer recognized on their "Order Status" page! What a ripoff! I'm hoping that Capital One will dispute this and get my money back. Whoever these crooks are should get thrown in jail!

We ordered a leather sectional, it was also being sold at costco so we figured it was good quality because Costco's return policy is so customer friendly. After we ordered the sectional, we looked at the houszz reviews and sort of panicked! We thought that we might be in for it! But the sectional did arrive almost on the date promised and it is beautiful. When we saw it was going to be late, we called the customer service line and they were very responsive and helpful, and made sure we were satisfied. I can't say anything bad about this company as we got a screaming deal on our sectional and it is gorgeous!