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Brought a petrol chain saw from ManoMano big mistake,
Arrived promptly didn't look at it for a couple days when I did that's when the problem started.
Would not start spent over 1 hour trying to start it without success. Contacted sellers asked to send pictures of problem then a video, sent to them, next get a message from a company called JPW turns out the sold the item, told to adjust the carburettor this a brand new saw, if you brought a new car and it wouldn't start would you be surprised if the sales person gave you a screw driver and said you will have to sort it yourself, some 21 emails down the line no refund told have to have item collected then they would pay me back without delay, now told have to wait 48 hours before they will give me my money back, should have gone to Leroy Merlín, could a least took it back and got a refund at the desk
So beware of ManoMano just a pain don't by from them. And as for customer service non existent
Think twice before you bye from this company be warned
Phil S.'s review of Mano Mano earned 2 Very Helpful votes
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I placed an order through this platform ManoMano - Order M240167971850 - where i received a...
Hello Phil S,
Thank you for taking the time to write a review of your experience using ManoMano.co.uk.
I am very sorry that you have not been able to obtain a satisfactory resolution regarding your order with the seller. I sincerely apologise for any inconvenience caused on this occasion.
Unfortunately, I have not been able to locate your order or any previous contact using the details you have provided but I have written to you privately to request more information.
Please note that if your order should be received defective or damaged, the following steps should be taken for the seller to resolve for you accordingly:
1. Log into your ManoMano.co.uk customer account with your email address and password.
2. Go to "My Account" and then "My Orders", then look for the heading "Online support".
3. Choose the subject "Order" then "Problem with an item" followed by "Defective item received".
4. Write your message and click on "Browse" to attach a couple of photos displaying the faults for reference and click "Send".
Once your message has been sent, the seller should get back to you directly with an answer within 24-48 working hours. That reply will probably be sent by email so please keep an eye on your inbox as well as your spam/junk folders.
I look forward to hearing from you and I apologise again for any inconvenience caused.
Best wishes,
Alex