Phillip S.

It seems like PetsMart is heading down the same path as K-Mart and Sears. Lousy customer service, they have an, "I don't care attitude" and the management is awful. I have been to two different PetsMarts here in Albuquerque and it is the same in both places. Today, December 24th I was scheduled to get my Morki groomed at 9:00. When I arrived they said I did not have an appointment. After reading the reviews, this seems to be nationwide. Spoke to two different managers and their attitude was basically that they didn't care whether I shop there or not. You loose one customer, you loose 10, that 10 becomes 100 and that 100 becomes 1,000 and on and on.
I grew-up in retail and I would NEVER think of treating a customer in this manner. I will never step another foot in PetsMart again. And what is interesting is that in Houston when I lived there, it was the same attitude at PetsMart. You went into PetCo and they treated you like royalty. You went into PetsMart and they treated you like dirt. I wonder when they will declare bankruptcy because you don't run a business like this! Especially in retail.
Bye, bye PetMart and it not been nice knowing you!

Have to say that Clockway.Com is really valuing customer service. I had reported on here that after two months my Cuckoo Clock had broken and I mean the first chain/wheel combo. Just quit winding.
They replaced the clock with no questions asked, called twice to make sure that:
1. Let me know when they were shipping the clock.
2. Asking me how the clock was running.
Now THAT is excellent customer service.
After this type of service I will always order from them. I collect clocks and they are great.
Thank you to Clockway.Com for great service. You have earned a loyal customer!