phillip o.

Shambolic customer service - i have spent a lot of money with zooplus, but when I tried to pay for an order, it kept defaulting to 'pay by bank transfer' with no option to revert to pay by card. I emailed their 'customer service' several times to resolve the problem - they say they called back, but there is no record and they ignored my updated mobile number. Overall, they wasted a lot of my time by not reading my emails properly - i took my order to another supplier who offered the same products for less - i would not use them as they treat customers with contempt

Totally hopeless - the goods were counterfeit and royal mail demanded a customs payment, not mentioned at time of order - i refused the goods. No way on ali express dispute system to mention this - the system is clunky and works badly. I will get a chargeback from the card company but all a lot of hassle - don't use them!

I-herb don't make clear they are an overseas website and you will be charged extra tax and customs when the package arrives - instead of putting this info clearly with the price, it is hidden in the small print of delivery options. I was asked for £20 customs and VAT for a £40 order - when I complained to IHerb, they didn't deal with it properly, but did promise a partial refund - when this didn't arrive and I complained, I got an incomprehensible and irrelevant reply - these guys are dishonest - don't use them!

Scam car hire site related to decodecarhire.co.uk - they are high on google ad rankings but take money from your card without confirming the reservation - no response to contact numbers or emails - avoid them!

Scam car hire company which is top or high in google ad rankings - take your money and never confirm reservations and don't answer phones or emails