Phillip D.

Pray you don't need to make an itinerary change with FlightHub. They have absolutely the worst customer service that I have ever dealt with when making a change. Following is my story:
Mother-in-law has a stroke, after recovery, insurance company advices she go home.
- August 19th 6:20 PM (call length 1 hour 6 minutes): Make a flight change for August 21 at 9 AM. Total cost $1,800 included $300 flighthub fee. I knew it would be expensive but that's alright. Advised fee would be refunded with doctors note. Advised I would receive my electronic ticket within 24-48 hours (weird when the flight is in less than 48 hours, but I assume she was speaking off a script).
- August 20th 2:20 PM (call length 1 hour 16 minutes): Haven't received ticket yet and flight is tomorrow, call in to check status. Advised that I was charged the wrong amount and FlightHub will need to make a $30 correction, no idea why they waited until I called them to tell me this. But wait, they can't just charge $30, they need to redo the entire charge. This means I'll have an authorization on my credit card for both flights for atleast 48 hours. Not everyone has $3600 of available room on their cc...
- August 20th 4:56 PM (call length 3 minutes): Call to advise that I still have not received my ticket yet, I'm told my ticket is in priority and I should receive it in the next 2 hours.
- August 20th 6:49 PM (Call length 8 minutes): Same story, am advised to wait 2 hours.
- August 20th 8:49 PM (Call length 16 minutes): This time I ask to speak to a supervisor. The lady I'm speaking with puts me on hold, talks to the supervisor, she then tells me that the supervisor told her to tell me to "Be Patient and wait 3 hours". Yes, it's 12 hours until flight time, when I should be getting ready to go to bed, and this is what I'm told.
- August 20th 11:42 PM (Call length 17 minutes): Yes, 3 hours later. Again I'm told to wait 2 hours. I decide to try to catch a bit of sleep.
- August 21st 2:35 AM (Call length 17 minutes): It's now 7 hours until the flight. This time I'm told to wait an hour, wow they must be speeding up. Not only this, I'm told the agent will call me back within an hour.
- August 21st 4:18 AM (Call length 1 hour 20 minutes): Yes, it's literally five hours until my flight and I still haven't gotten a ticket. And no surprise, the agent never called me back. But finally, the agent says they're actually now, finally working on the ticket. He places me on hold the entire time the ticket is being processed. I receive my ticket at 5:36 AM, literally 3 and half hours before the flight. I literally have no idea when this would have been resolved had I not called in.

But the saga doesn't end there. As noted I was promised a refund of the $300 fee if I provided a doctors note. Here's that exchange:
- August 23rd: Doctors note sent in by email. No response from FlightHub, not even an automated one.
- September 1st: Follow up email sent, no response.
- September 5th: Follow up sent again.
- September 6th: Email from FlightHub that it's been denied, no explanation given.
- September 6th, call to FlightHub 4:00 PM (Call time, 30 minutes): I ask to speak to a supervisor about this. Agent starts trying to talk through the issue, says that it was denied because no Doctor's License # was provided in the letter. I ask her if she has the letter in front of her. She says she does, I point out where the license number is. She says her supervisor will call me back. It's now been over an hour and a half and no call from FlightHub. The saga goes on.

TLDR: Worst service I've ever received.