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Phil K.

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Experience: Computers & Technology

Member since May 2018

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1 Review by Phil

I upgraded my ConvertXtoDVD to edition 7 last year.
A year later, they charged me again. Unknown to me they'd put me down for a yearly subscription. To pay again and again every year. I was checking my PayPal for something else when I noticed it - stopped the automatic pay, and started a claim with PayPal got in touch with Avangate who handle their sales, and VSO itself.
Avangate told me they'd ONLY give a refund if I stopped the claim with PayPal.
VSO were openly hostile and blamed ME for subscribing (which I didn't) and they'd WARNED me (Which they didn't - I'm always checking my emails) - three times !
And THEN VSO said they would CHARGE ME for refunding what THEY HAD TAKEN !!!! They say the French have an arrogant aggressive and pompous "support" - the letter I got proved that clearly.
The software is good. But check everything - check every box for a tick you didn't put in. For every button pressed subscribing you to something you didn't want (thats how they got me)
I will NEVER buy anything from this lot ever again.
Buyer beware where this lot are concerned

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