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Phil J.

Contributor Level

Total Points
0

1 Review by Phil

  • Extreme Restraints

4/15/16

The order was shipped to the wrong address because they had my previous one on file. I was told twice over the next 2 weeks that they couldn't res-ship until they got the package back but that I would have to pay for new shipping.
It is now over a month later still no merchandise and they still have my money (over $100) they "don't do refunds". There are plenty of other suppliers I would use them instead.

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Customer-Service M.

Hello and thank you for the review. I would like the opportunity to review your order. If you would provide your order number, we would be happy to review the situation.

From what you are describing, it sounds like you placed your order online, but forgot to update your address on your account and when it came to the final checkout screen, forgot to update the shipping address before hitting submit. You are not the first customer that did not correct their shipping address and we can usually make the change if you contact us right after placing the order. If placed over the weekend or at night, calling our Customer Service first thing on the next business day will allow us the best opportunity to correct the error.

Unfortunately, once the order ships, we are unable to reroute a package if it is going through standard mail. The US Postal Service does not allow us to make changes to packages already enroute. If the package was shipped via UPS, we would have been able to do a reroute.

In regards to the reshipment, when customers provide incorrect shipping addresses, we do ask the customers to wait for the package to return before we reship. As you mentioned, we shipped over $100 of product to an address provided at the time of checkout. Since that is a lot of inventory from our warehouse that we shipped to you, we would like the merchandise back so we can send it to your correct address.

In many cases, we will make exceptions to the rules that we have in place. So, if you would like to provide your order number, I can look into the specifics and we can go from there.

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