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Philip Y.

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Level 1 Contributor

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4 Reviews by Philip

  • Southwest

2/1/23
Verified purchase

I had SWA tickets from ONT to ATL with a connection in Dallas. Southwest clearly lost control of their operation on 1/30-31 and stranded me in vegas. Ok, there was ice in Dallas, but I would have been happy to keep my hotel room and car another day to avoid being stranded. They kept telling me to come to the airport as they had rescheduled my flight. Instead they cancelled my flight FIVE times and promised me each time that I could reach my destination on time. I asked if there was any chance of missing my connection and SW said no. I think they were fabricating stories because they got me to give up my hotel room, rental car. One time in ONT they pushed off from the gate and rode around on the runway and then parked right back at the gate. It was hot in the plane and full of fumes. I got sick on the plane. Once parked again I got off the plane and tried to talk to some one, ANYONE, who could help but there was just one ticket person and a long line of angry customers. I never was able to schedule another connection in Ontario. At one point they said they would take my luggage off the plane and then said they wouldnt. So I got back on the plane prefering to be stranded with luggage rather than without. These Southwest people are rude and crude and have no idea what they are telling people! Why do they feel they have to tell people things that aren't true? Is it just some power trip and they enjoy wrecking the plans of their customers? Anyhow, I eventually landed in Vegas and once again there was no one who knew what was going on. No one could tell me how to get home to Atlanta. I had a boarding pass for the flight to Atlanta but when I tried to use it they said the boarding pass was no good. Some SWA jerk grabbed it out of my hands and said "Hmm, it says it's for Atlanta". Anyhow, they told me to go talk to customer service so I lost my seating assignment. At "customer service" they printed out another ticket and said to go get on the plane. I tried and again the boarding pass was not working. The whole time they were acting as if this was my fault, even though it was their obvious flawed way of doing things. Any airline this bad should not be allowed to fly. They are completely unsympathetic. Just rude and nasty if you express simple concerns about your schedule or luggage. In one breath they blame it on flight control, tell you what flight to get on, and then it all turns out to be bogus information. Keep in mind that Southwest perpetuated this mess over three days. Maybe somewhere someone was working on it but you could have fooled me. They looked like idiots and no one had any confidence in what they were saying.The FAA needs to shut down this type of operation because a loss of control like this is not just a headache for travellers but also inherently unsafe. Southwest made a lot of people desperate for no reason. Ok, there was ice in Dallas but Southwest made the situation 10 times worse by telling people their flights were still taking off and convincing people to come to the airport. This made some people a bit panicky for no reason other than a few airline people wanting to look like they had all the answers. In fact their systems were failing, their people were confused and untrained, and they reacted rudely and aggressively.

Service
Value
Shipping
Returns
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  • GoPro

1/26/22

GoPro used to be good but lately they will not support their own cameras. Just look at the people complaining about not being able to like to an Android 12 phone! When I contacted them about this they just said to buy another one. What? Why would anyone ever buy another GoPro product with an attitude like that? How could anyone ever trust a GoPro product again?

Service
Value
Returns
Quality
  • MyLife

11/9/19

After reading other reviews it is obvious that My Life is a complete fraud. I didn't pay for their minimal service for that reason but I know they put out fake information to get people to give them money because they claim to have my arrest records when in fact I have never been arrested for anything. I can only imagine the pain they have caused with their fraud and the slimeball people responsible for it. The government should go after these people, make them repay every penny they cheated people out of, and lock them up.

  • KB Home

10/28/15

DO NOT buy a KB home. Our home is full of defects which KB refused to fix so we joined a group lawsuit as did a huge percentage of owners of these poorly built homes. Not sure about other states, but in "consumer friendly" California, the law is completely on the side of the builder to the point it is corrupt. First, KB was allowed to drag out the mediation process. We purchased our home 10 years ago and have had water coming up through the slab from the beginning. We went to mediation along with other owners and apparently KB is able to ignore anything the mediator says too, even though he is recommending recovery for us. This after two crews of inspectors tore up our home to document the situation. Moreover, only the original owner is eligible to receive anything under mediation. We are original owners but over the course of 10 years, several original owners sold their homes and KB knows this. Then there is the delightful portion of the law that says an owner is only able to address actual damage to the home. So if you have a leaky roof, you can consider damage to drywall but not ask for funds to repair the roof itself. KBs plan is to delay everything with their team of lawyers and not pay a dime to fix the homes they built with cheap workers and cheap materials. Once they have your money, their attitude changes and they do not recognize their 10 year warranty or even the recommendations of a court appointed mediator. In the end, it will be up to each individual homeowner to take them to court which is like David going up against Goliath. Shame on KB.

Philip Has Earned 17 Votes

Philip Y.'s review of KB Home earned 10 Very Helpful votes

Philip Y.'s review of MyLife earned 7 Very Helpful votes

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