Previously been good service but now
Previously been good service but now not delivered my goods, then when I rang up twice still nothing. The second call I made I was told I would get a refund (I asked for one) then the guy in customer services said he wanted to find out why and order placed in May 2020 had not been sent. I told him I was not at all interested in why; I just need the order cancelled and a refund. I am now ringing a third time to get my money back. Machine Marts website back-office is also dysfunctional as when one logs in the only things it says about order history is 'processed'. There is no details or other status which is not really an order history when compared to more informative sites.
When you ring customer services they try and fob you off with 'all I can do is email' then say another department; in this case 'websales'. I have now rung their press department and left a message saying I will contact the media if the do not refund me in full within 7 days. I have also asked my solicitor to write to their finance department.
Websales number is *******6231 however they do not advertise this number online. When you call this number it rings 20 times then automatically hangs up.
Update: 4th July 2020 20:10
Sadly still nothing since the fetid reply from someone at Machine Mart. I smell receivership as no refund, no goods and no contact. I will contact the CEO. Companies House state primary Director as John Alan Clarke, correspondence address of 211 Lower Parliament Street, Nottingham, Nottinghamshire, NG1 1GN. This address is shared with 2 other Director Sandra Elaine Clarke and Tracey Clarke. Overall 12 officers with 7 resignations since 13th April 1981. 14 registered charges with all 14 satisfied. Year to 31st May 2019 (submitted 3rd March 2020) Full Accounts at Companies House state that compared with the previous year (2018), debtors have increased from £118,657,783 to £124,575,059 whilst at the same time, cash at bank and in-hand has decreased from £917,661 to £587,159. This information is from the public domain at The Governments Companies House
I am still waiting for my £57.74
Reply from Machine Mart Ltd
25 Jun 2020
Thank you for your feedback today. I am sorry to hear of the issue you have raised, I will forward your details through to the sales manager now to look into your refund and confirm to you. We are sorry for the delay and any inconvenience this may have caused.
Review of Car Parts 4 Less
1 star: Bad
Updated 16 Jun 2020
Picking error on an order they sent me-waited over an hour to talk to someone. Gave up.
There was a picking error on an order they sent me. The part did not fit and was wrong part no. Used online message service at their website and also telephoned them at the same time.
The customer services message service said I was no. 22 in the queue. Then a staff member typed I had come through to the wrong department. His department was for orders that had not been placed. He then left the chat straight away and I went to number 88 in the queue. All this time I am also on the phone; they say 'the next agent will be with you shortly' but it's no short time to wait. 48 minutes so far. Now I am position 58 in the queue chat.
The part cost me £11.01 so it's not cost effective to contact these people to get a returns number unless the part is costly. If you factor in the total wind-up of trying to get hold of them and the fobbing off, as well as the pure money it's a loss of about £40 I reckon.
In the website chat I am now position 53. I've been waiting 53 minutes. After about 5 minutes of waiting there is a pop up in the chat that says operators are busy and to leave your email address and they will contact you shortly. This is not true. The telephone message says someone will be with you shortly and the order you placed with them is important to them. Partly untrue.
It would be much better if they said you have no chance or talking to anyone for about 4 hours, either on the telephone or on the website chat. I don't need a reason why, just up front honesty.