After they sent my item to the wrong state and I immediately made them aware of it, someone in India suggested I drive from Florida to New York to change my address. Sounds reasonable to me huh? I spent a day and a half arguing with these idiots that I wanted to just be refunded because I will never see the item and they kept asking for my social security number. At least 10 times! I said you don't have a chance in hell of getting it and if you ask me one more time, I'm climbing through the phone you idiot! I usually am well restrained but this is why the US better stop farming out chunks of their business before it's too late.