Philip P.

2nd attempt today to get a smart meter installed (largely for Eon's benefit) failed. 1st attempt, nobody came, no warning or satisfactory explanation. Today engineer called but "tried for 5 mins and could not raise me" - despite the fact that it was obvious that I was there (lights on & car in the drive) and was never more than a few yards from the door. This follows a similar exercise to get a new Gas meter fitted when they came on the wrong day (internal Eon error) and then failed on the next appointment. On that occasion I finally found a serious contact who got the issue finally resolved within a couple of days - and that is the issue. Good customer service involves sorting things when they go wrong and leaving a customer with issue resolved and happy that they appear to matter. Not so with the Smart meter - after not arriving the first time a "Priority" appointment was almost 1 month and they said that was very good! Similarly after the 2nd - although I was offered earlier appointments I could not be there on those days and no attempt whatsoever was made to determine the dates I could manage.