Philip O.

Best part of Amazon is they want their customers happy and thats the bottom line. Product not as advertised Amazon takes it back, but I have to say I am usually completely satisfied. The only company I would let everyone know to stay away from that advertises on Amazon is Madison Seating. They should be removed from Amazon as selecting defective products. Prime is a great deal for anyone that orders on line.

The guarantee says you can return an item for a full refund if not completely satisfied which they did when they sent me a defective chair (they sell used, demo chairs, reconditioned chairs). HOWEVER then they back ball you from all future purchases. Here is there email back to me after they confirmed a new order I placed and paid for.

Our records indicate you purchased and then insisted on returning item(s) stating the chairs were incorrect. The product came back exactly as what was advertised and we lost on shipping charges for the return.

We prefer not to fulfill any future orders with you as you seem to have an issue with our products and services.

Madisonseating.com

Stay far far away from this retailer they send you defective items and want you to keep it even though its defective. Buy from a authorized dealer that stands behind the product. If you don't believe me read all the other complaints.