I had the privilege of speaking with Edward Haller. He was very kind and made me feel like my suggestion mattered. I offered an idea and he loved it and supported it. He listened and we chatted a bit about Star Wars products. He walked me through some neat features on the site - like being able to save things of interest. So that emails populate with those filters essentially. I am pleased to do business with entertainment earth mainly because of the care and concern that you all take with the products. The packaging is always perfect and done with care. I truly appreciate it. Edward is an awesome person!