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Philip F.

2
Level 2 Contributor

Contributor Level

Total Points
765

7 Reviews by Philip

  • Zondeen

2/21/23
Verified purchase

Bought Adobe Lightroom classic software as was descrtibed as legit. However Adobe claims that it is fake

  • Chewy

10/5/21
Verified purchase

We have been using Chewy for over a year and deliveries have always been timely, and we always get a email reminder in advance of autoship giving us time to make any changes. The last shipment arrived damaged with split bag and ants. Chewy took care of it and we received a new shipment the following day even though it was on a Saturday. Problems are always going to occur with any company but it is the way they take care of things that count, so five stars, Chewy. Keep up the good work!

Service
Shipping
  • Best Buy

9/19/21
Verified purchase

Best Buy is a time wasting, unethical firm that do not honor their commitments. Their chat line strategy seems to be geared toward ignoring direct questions, stalling, transferring to other agents only to start the process over again. Surprised to see here that even 9% recommend them.
I started to order a refrigerator online and clicking buy now was offered either a 10%discount or interest free if I used a BestBuy Card which prompted me to click the apply box. After completing the application the response was that it would be reviewed and I should get an answer in 7-10 days. Within seconds of my reading that an alert appeared that there was a hard credit inquiry, so why should I wait 10 days. My credit score is in the 800's and the last time I applied for a store credit card I was approved within minutes.
I then went to their chat page and told them I did not want to wait up to 10 days before placing the order and asked if they would still give me the 10% if I paid cash or another credit card. Their reply was "Both modes would work", to which I replied, "I realize that, but will I get the 10% discount. Their response was Yes, you get the discount. I then asked How should I go about ordering to which they replied, "While placing the order, during the payment method when you choose the credit card mode of payment and enter the credit card details, the discount will be made automatically. I replied, "OK, so if I use say american express I would then get discount? Their answer was, "Yes.
I then went back and submitted the order with my American Express card. In spite of what they told me, the discount was NOT applied!
I then called chat once more and referred to the previous chat and had to hold while it was pulled up. I explained that I had followed their directions but the full price was charged. At this point it went in circles and during that chat was transferred to 2 other CS agents who pretended not to understand. I was finally told that they could not find the chat (they should have told me that in the first 5 minutes not 40 minutes later) I told them that I had a copy of it and if they gave me an email address I would be happy to attach it. They responded that they would not allow that but I could add it to the chat box. I copied and pasted it but was limited to only a few lines in their box. When I complained about that they asked me to call an 800 # and start over. After having spent nearly 2 hours with all the chats I declined as I did not want the same holds and transfers on the phone.
Their tactics seem geared towards wearing the customer down and hoping they go away. OK it worked as I was out of time at that point.
Wish I had read some of the reviews before shopping Best Buy would have saved me 2 hours and loads of frustration along with a ding on my credit for the inquiry. They should not be offering 10% and then making it impossible.

Tip for consumers:
Avoid online purchases. Maybe instore is o.k. (but doubt it)

Service
  • Offerpad

9/30/20

Just received a card in the mail offering to buy my house for half of the value it was appraised at 2 years previously. According to statistics our area has shown an increase of over 12 % since that appraisal, Their offer was some $******* less than what we pad about 25 years ago. I understand that they are entitled to a profit, but is the convenience worth over $200,000 loss to homeowner to be able to close within a week or so?
We are approaching 80 years of age but in spite of that are not senile. Wonder if they are targeting their "Steal your House" offers at old people? Maybe, it must work and is completely legal but totally unethical!

  • Hostwinds

6/12/20

I have tried the chat line link but it goes nowhere, I then called their 800# only to remain on hold for 20 minutes before giving up. Have sent email but only just, so will see what happens. If they are closed at weekends, I understand but it would be nice were they to announce their business hours.
I am having problems in uploading website and there is not much help on their website on that subject. I was previously with Siteground but changed to this company as they had better rates. Now I know why! I had no problems with the previous hosting firm.
*****************
As an update - I did receive a response to my email concerning access to chat lines which suggested clearing cache and trying a different browser, which I did, but to no avail. The following morning I tried phoning and was on hold less than two minutes, when I was able to discuss uploading of a website. The rep I spoke to was very knowledgeable and very helpful and took time to help sort out the problem. Because of this I have increased the star rating to 4 and would have given five had they originally stated an estimated hold time on phone or had a system which enabled them to call back when tech available.

  • WhitePages

11/29/17

I tried to remove my listing because it contained blatantly false information but was unable to do so as the url I had asked them to remove was denied as existing.
My main reason for wanting it removed was because they were claiming that I had a relative whose name I never heard of was resident at my address. The only residents at that address are myself and my wife.

  • Wayfair

10/26/14

My experience with Wayfair as to this point been negative. I ordered a particular light fitting and received an item which was totally different to what was ordered. By totally I mean just that i. E., item /product #, Photo/ Description/Price/Title or make.
I requested a return and received a return ship label with some bs starting out with "Not quite what you expected? We'll take it off your hands." Why could they have not replied along the lines of "We are sorry we shipped out the wrong item and the item ordered is being shipped immediately and in the meantime we enclose a prepaid shipping label for it's return and are also giving you a 10% discount. It costs me 16 miles and time to return their "mistake". Under these circumstances there is no way I would ever deal with Wayfair again and certainly not to try reordering just to run the risk of going through the same kind of thing again! Their response says it all about their attitude towards the customer as it is almost inferring it was my fault because I did not like the color or size, or shine or lack thereof. No- it's the wrong item period!
Fortunately I paid with American Express, so if I do not get a full refund I shall put it into dispute, as I noted in their terms that all return shipping is the responsibility of the buyer. What, even when the ordered item has never been shipped? I just wish I had read this forum BEFORE ordering from Wayfair. They have so many bad reviews it is a wonder that they are still in business and that credit card providers are still doing business with them.

IMPORTANT UPDATE! Following the above review I since filed for an RMA and return shipping label to return the unordered/wrong item and received it promptly. I shipped it back immediately via UPS. The following business day I received a confirmation email from Wayfair stating that the item had been received, only the item description and picture they sent was for the item ordered and not for the one shipped back! Apart from that the normal shipping time from the West to East is normally 5 business days so they could not have possibly received my shipment the next business day - regardless of the actual content! The email also stated that a credit had been issued for the full amount!
This credit actually appeared on my credit card statement two days later!

After the wrong item shipped, and reading of other people's experiences I thought they were crooks, but my experience is more indicative of total incompetence. With that in mind I still would not want to do business with them, but am adding this update to be fair and tell it like it is. I have changed the star rating because of their response but how does one calculate a fair rating for a totally inept firm who takes care of the problem? It has caused me inconvenience and time and I have to start the shopping experience all over again.

Tip for consumers:
I would not use them again.

Service
Shipping

Philip Has Earned 85 Votes

Philip F.'s review of Hostwinds earned 11 Very Helpful votes

Philip F.'s review of WhitePages earned 22 Very Helpful votes

Philip F.'s review of Wayfair earned 15 Very Helpful votes

Philip F.'s review of Chewy earned 2 Very Helpful votes

Philip F.'s review of Best Buy earned 4 Very Helpful votes

Philip F.'s review of Offerpad earned 31 Very Helpful votes

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