I've been a subscriber for going on 15 years and never had an issue until 6 weeks ago when I had to do a recovery with my PC losing all apps, including SuperAntiSpyware. My annual term was about 6 months old so I went to my order and clicked on the download; "nothing". I tried it numerous times no dice. I messaged the firm with the issue of no response; I did this 5 times no response. I called their phone and they referred me to the download page which is for their free version or new ordering. The bottom line is they no longer are are a trustworth provideder and yet they advertice they are. "BEWARE"!